Maintenance & Support
Someone to keep your website or app updated, backed up and working, and to call when something breaks.
Keep what you have built in good shape
Websites and apps need looking after. Software goes out of date, security patches are released, certificates expire and small things stop working without anyone noticing. Without regular care those small problems tend to turn into expensive ones at the worst possible moment.
We take on that routine work, and we give you someone to contact when you need a change or something goes wrong. We can support products we built and, after a review, ones built by someone else.
How the work runs
Review
We look at how your site or app is built and hosted, what state it is in and what risks need attention first. If urgent problems turn up, we tell you straight away.
Agreement
We agree what is covered, how you contact us, how we prioritise requests and how we handle work that falls outside the arrangement. All of this is written down so there are no surprises.
Ongoing care
We carry out the routine work, deal with your requests and let you know about anything that needs a decision.
What we need from you
- Access to your hosting, domain, code and any admin areas
- Details of who built the product and any existing documentation
- A named contact who can approve changes
Is your site down or hacked right now? Say so in your message and we will look at it as soon as we can.
What's included
- Regular software and security updates
- Backups with a tested restore process
- Monitoring for outages
- Bug fixes and small changes
- Security clean-up if something goes wrong
- A clear way to reach us with requests
- Summary of the work done
Our process
-
Discover & Plan
We learn about your goals and create a tailored strategy.
-
Design & Wireframe
We design sleek experiences that look great and work even better.
-
Develop & Test
We build and test your product to ensure quality and performance.
-
Launch & Support
We go live and provide ongoing support for your success.
Technologies and tools
- Backups
- SSL certificates
- Uptime monitoring
- Security patching
- Git
Frequently asked questions
Usually, yes. We review it first, so that we both know what we are taking on and whether anything needs fixing before regular support can begin.
It depends on the size of the product, how it is built and how much support you expect to need. We quote after reviewing it, and we write down what is covered and what is not.
Response times depend on the arrangement we agree, so we set them out in writing with you rather than quoting a general figure here. Urgent problems are prioritised over routine requests.
That depends on your setup. You can keep your existing hosting and give us access, and if it is causing problems we can advise you on moving.
Yes. Apps need updates as iOS and Android change, along with any backend they rely on. We scope the support around what your app needs.